Privacy Policy

Introduction

Welcome to RideMentor ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our motorcycle services marketplace platform.

By using RideMentor, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information when you:

• Create an account: Name (encrypted at rest), email address, password, phone number, address, state, time zone
• Complete your provider profile: Business name, service types (storage, mechanic, detailing, mentoring, gear, training, towing, insurance), business description, certifications, service radius, contact information, profile photos
• Claim a business: Business email for verification, verification documents (business license, tax ID, utility bills, incorporation documents), ownership verification data
• Submit business listings: Business information for unclaimed directory listings you create
• Book services: Service preferences, motorcycle information (make, model, year, mileage), booking notes, preferred times
• Message other users: Message content, conversation history within booking context
• Leave reviews: Star ratings, review text, booking association
• Report listings: Report reason, description, reporter information
• Subscribe (providers): Payment information for $79/month unlimited plan via Stripe (web) or Apple In-App Purchase (iOS)
• Marketing: Email subscription preferences, prospect provider information (if referred)

Data Encryption: Your first name, last name, and other sensitive personal information are encrypted at rest using industry-standard encryption. Payment card information is never stored on our servers - it is processed securely by Stripe (PCI DSS Level 1 certified) or Apple's payment systems.

Usage Information

We automatically collect information about how you use our service:

• Log data: IP address, browser type, operating system, request timestamps
• Device information: Device type, unique device identifiers, mobile operating system
• Push notification tokens: Device tokens for iOS/Android push notifications (if you enable notifications)
• Usage patterns: Pages visited, features used, time spent, search queries, filters applied
• Location data: Service areas, booking locations, geocoded addresses (latitude/longitude)
• Transaction history: Bookings, booking status changes, cancellations, completions, subscription events
• QR code visits: QR code scan tracking for marketing analytics (IP address, user agent, referrer)
• Admin activities: Admin actions, timestamps, IP addresses (for audit trail and security)
• Webhook events: Payment provider events (Stripe, Apple) for subscription management

Verification Documents

If you claim a business listing, we collect verification documents to confirm ownership:

• Business licenses
• Tax identification documents
• Utility bills showing business address
• Incorporation or registration documents
• Other ownership verification materials

These documents are stored securely, reviewed by administrators, and used solely for verification purposes. They are deleted upon request after verification is complete.

How We Use Your Information

We use your information to:

• Facilitate the marketplace: Connect service providers with customers, enable communication, coordinate bookings
• Process transactions: Handle bookings, manage provider subscription payments ($79/month unlimited plan), process refunds
• Business verification: Review claim requests, verify business ownership through documents and email verification, approve/reject provider applications
• Content moderation: Review unclaimed business listings, approve/reject reviews, handle listing reports, maintain quality standards
• Notifications: Send in-app notifications, push notifications (iOS/Android), and email notifications about bookings, messages, reviews, and account updates
• Customer support: Respond to inquiries, resolve disputes, provide assistance with bookings and subscriptions
• Service recommendations: Generate personalized provider suggestions based on your location, service preferences, and booking history
• Platform improvement: Analyze usage patterns, track QR code effectiveness, monitor feature adoption, optimize user experience
• Security and fraud prevention: Monitor for suspicious activity, prevent duplicate accounts, maintain admin activity logs, protect against fraudulent bookings
• Marketing: Send email campaigns (if opted in), track prospect provider conversions, measure campaign effectiveness
• Legal compliance: Fulfill legal obligations, respond to lawful requests, enforce Terms of Service, resolve disputes
• Background jobs: Process webhook events from payment providers (Stripe, Apple), send scheduled emails, deliver push notifications

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Between Users: Limited information shared between providers and customers to facilitate bookings:
  • Provider information visible to customers: Business name, service types, description, ratings, reviews, location, certifications, profile photo, refund policy
  • Customer information visible to providers: First name, last initial, profile photo, motorcycle details, booking notes (providers with Unlimited subscription may access additional contact information)
  • Creator information on unclaimed listings: First name of the customer who submitted the listing
• Service Providers: We share data with trusted third parties who help operate our platform:
  • Stripe (payment processing for provider subscriptions)
  • Apple (In-App Purchase processing for iOS app subscriptions)
  • Brevo/Sendinblue (email delivery and marketing campaigns)
  • Google Maps API (address geocoding and location services)
  • Cloud hosting providers (infrastructure and data storage)
  • Push notification services (Apple APNs for iOS notifications)
• Legal Requirements: When required by law, legal process, or to protect our rights, safety, and the safety of users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified via email and/or prominent notice)
• Consent: When you explicitly consent to sharing your information with specific third parties
• Public Information: Information you choose to make public (reviews, ratings, business listings) is accessible to all users and may be indexed by search engines

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure
• Provider subscription billing through Stripe (web) and Apple In-App Purchase (iOS app), both PCI-compliant payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookie settings through your browser preferences, though this may limit some functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Account data: Retained while your account is active and for 90 days after deletion (to prevent accidental loss and allow reactivation)
• Booking records: Retained for 7 years for business compliance and tax purposes
• Payment information: Card details never stored (handled by Stripe/Apple); transaction records retained for 7 years
• Verification documents: Retained until verification complete, then deleted upon request or after 1 year
• Reviews and ratings: Retained indefinitely to maintain platform integrity (anonymized if account deleted)
• Messages: Retained while associated booking exists; deleted when both parties delete their accounts
• Admin activity logs: Retained for 3 years for audit and security purposes
• Webhook event logs: Retained for 90 days for debugging and reconciliation
• QR visit data: Aggregated after 1 year; individual visit data deleted

When we no longer need your information, we will securely delete or anonymize it. You may request deletion of your data at any time (subject to legal retention requirements).

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of personal information.

For more information about your California privacy rights and to exercise your opt-out rights, please visit our Do Not Sell My Personal Information page.

Children's Privacy

RideMentor is not intended for use by children under the age of 18. Users must be at least 18 years old to create an account, book services, or provide services on our platform. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: