Terms of Use

Agreement to Terms

Welcome to RideMentor! These Terms of Use ("Terms") govern your use of our motorcycle services marketplace platform. By accessing or using RideMentor, you agree to be bound by these Terms, whether as a customer seeking services or as a provider offering services.

If you do not agree to these Terms, please do not use our services. We may update these Terms from time to time, and your continued use constitutes acceptance of any changes.

Description of Service

RideMentor is a motorcycle services marketplace that connects riders with professional service providers across nine service categories:

• Storage - Secure motorcycle storage facilities
• Mechanic Services - Maintenance, repairs, and mechanical work
• Detailing - Cleaning, polishing, and cosmetic services
• Mentoring - Riding instruction and guidance
• Gear - Motorcycle gear and equipment
• Training - Professional riding courses and safety training
• Towing - Emergency towing and roadside assistance
• Insurance - Motorcycle insurance services
• Touring - Guided tours and route planning services

Our platform offers:

• Connection between motorcycle owners and service providers
• Business directory with claimed (provider-owned) and unclaimed (community-submitted) listings
• Business claim process with ownership verification
• Booking and scheduling system with availability management
• Provider verification and quality assurance through admin approval
• Reviews and ratings system (with admin moderation)
• Messaging system for active bookings only (no general direct messaging)
• Motorcycle garage for tracking your bikes
• Notification system (in-app, push, and email)
• Provider subscription plans (Free tier: 2 bookings/month, Unlimited: $79/month)

RideMentor facilitates transactions between independent service providers and customers. RideMentor is free for customers - payment for services is arranged directly between customers and providers. We are not responsible for the quality of services provided by third-party providers.

Platform Nature & User Responsibility

RideMentor is a people-connection platform. We provide technology that enables users to discover, communicate with, and transact with independent third-party motorcycle service providers. We do not create, deliver, supervise, insure, warrant, or otherwise control the services that providers offer. RideMentor is not a party to, nor responsible for, any contract or agreement between customers and providers.

You acknowledge and agree that: (a) all services are performed solely by independent providers, not RideMentor; (b) any engagement, booking, advice received, storage arrangement, mentoring session, or mechanical work is at your own discretion and risk; (c) you are solely responsible for evaluating the suitability, credentials, insurance, experience, and trustworthiness of any provider or customer you interact with; and (d) RideMentor does not guarantee outcomes, safety, or the accuracy of any user-generated or provider-supplied information.

Use Caution

• Exercise common-sense safety when meeting or delivering property
• Inspect any work performed before relying on a motorcycle for operation
• Do not share unnecessary personal or financial information in messages
• Verify identities and any claimed certifications or insurance independently
• Immediately report suspicious conduct via our support channels

By using the platform you assume all risks arising from interactions with other users (online or offline) and from the receipt or provision of services. If you have a dispute with another user, you agree that RideMentor is not responsible for that dispute and you release us from claims, demands, and damages of every kind arising out of or in any way connected with such disputes (to the fullest extent permitted by law).

Nothing in these Terms purports to exclude liability that cannot legally be excluded (e.g., for fraud, intentional misconduct, or where prohibited by consumer protection law). To the extent any disclaimer conflicts with mandatory law, the mandatory law governs.

User Accounts and Registration

To use certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account
• Use only one account per person

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

Acceptable Use

You agree to use RideMentor only for lawful purposes. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to hack, reverse engineer, or compromise our systems
• Use automated tools to access our services without permission
• Impersonate others or provide false information
• Interfere with other users' enjoyment of the service

Marketplace Terms

For Customers

When using RideMentor, you agree to:

• Booking services: Provide accurate information about your service needs, motorcycle details, and booking preferences
• Payment: Pay for services as agreed directly with the provider (RideMentor does not process service payments)
• Cancellations: Respect provider cancellation policies; you may cancel bookings at any time but providers may have specific policies
• Time adjustments: Booking time adjustments must be made at least 4 hours before the scheduled start time
• Professional conduct: Treat providers and other users professionally and respectfully
• Honest reviews: Leave honest, factual reviews based on your experience after service completion
• Business listings: When submitting unclaimed business listings, provide accurate information and do not submit duplicates intentionally
• Reporting: Use listing reports appropriately to flag legitimate issues (incorrect information, spam, inappropriate content)

For Service Providers

Providers on RideMentor must:

• Legal compliance: Maintain all required licenses, permits, and insurance for your services
• Accurate information: Provide truthful information about services, pricing, certifications, and availability
• Business ownership: Only claim businesses you own or have authorization to manage
• Verification: Submit accurate verification documents when claiming a business listing
• Service delivery: Deliver services as described and agreed in bookings
• Professional standards: Maintain quality standards and treat customers professionally
• Responsiveness: Respond to bookings and inquiries promptly (bookings may auto-cancel after 48 hours if not confirmed)
• Availability: Keep your availability schedule and blackout dates up to date
• Subscription compliance: Adhere to booking limits based on your subscription tier (Free: 2 completed bookings/month, Unlimited: no limits)

Business Listings

Unclaimed Listings:

• Customers may submit businesses to our directory to help build community resources
• Unclaimed listings must be accurate and submitted in good faith
• All unclaimed listings go through admin moderation before appearing publicly
• The platform uses duplicate detection; intentional duplicate submissions may result in account suspension
• Creators of unclaimed listings are publicly credited by first name

Claimed Listings:

• Providers may claim unclaimed businesses they own or create new claimed business profiles
• Claim requests require email verification at the business email address and ownership verification documents
• Verification tokens expire after 7 days; claims not verified in time will be rejected
• All claimed business profiles require admin approval before going live
• Only one provider may own a business listing; competing claims are auto-rejected when one is approved
• False claims or fraudulent verification documents may result in permanent account termination

Platform Fees & Subscription Plans

For Customers:

• RideMentor is completely free for riders
• No booking fees, transaction fees, or subscription charges
• Payment for services is arranged directly between customers and providers outside our platform

For Providers:

• Free Tier (default): 2 completed bookings per month, all core features included, resets on the 1st of each month
• Unlimited Plan ($79/month): Unlimited completed bookings, priority support, enhanced features, auto-renewing subscription
• Payment via Stripe (web) or Apple In-App Purchase (iOS app)
• Subscriptions are non-refundable but can be cancelled anytime
• Active subscriptions remain valid until the end of the billing period after cancellation
• If subscription cancelled or payment fails, provider reverts to Free tier

Content and Intellectual Property

Our Content

RideMentor and its content are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

User Content

You retain ownership of content you submit but grant us a license to use, display, and distribute it in connection with our services. You represent that you have the right to share any content you submit.

Third-Party Services

RideMentor integrates with third-party services including payment processors, background check providers, and communication tools. Service providers on our platform are independent contractors, not employees or agents of RideMentor. We are not responsible for their actions, services, or any damages resulting from their services.

Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers and Limitations

Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

Accuracy of Information

While we verify provider credentials, we cannot guarantee the accuracy of all provider information, availability, or service descriptions. Providers are responsible for maintaining accurate profiles and service offerings.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIDEMENTOR (INCLUDING ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; (B) ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA; (C) PERSONAL INJURY, PROPERTY DAMAGE, THEFT, OR MECHANICAL FAILURE ARISING OUT OF OR RELATING TO SERVICES PERFORMED BY INDEPENDENT PROVIDERS; OR (D) DISPUTES BETWEEN USERS. RIDEMENTOR DOES NOT CONTROL OR DIRECT PROVIDERS AND IS NOT RESPONSIBLE FOR THEIR ACTS OR OMISSIONS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM IS TO STOP USING IT.

Some jurisdictions do not allow limitations on certain liabilities; in such jurisdictions, the above limitations apply only to the extent permitted. Nothing herein limits liability that cannot legally be limited (including for fraud or willful misconduct).

Indemnification

You agree to defend, indemnify, and hold harmless RideMentor and its employees from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for violations of these Terms. Upon termination:

• Your right to use our services ends immediately
• We may delete your account and associated data
• Provisions regarding liability and indemnification survive termination

Governing Law

These Terms are governed by the laws of the State of New York. Any disputes will be resolved in the courts of New York County, New York. If any provision is found unenforceable, the remaining provisions continue in full effect.

Changes to Terms

We may update these Terms periodically. Material changes will be communicated through our platform or via email. Your continued use after changes constitutes acceptance of the updated Terms.

Contact Information

If you have questions about these Terms of Use, please contact us: